1 reviews | Active since Dec 2013
Refusing to authorize onlinesecure for online purchase
<p>Today, I have been calling FNB number at the back of my from 10am till 2h48pm. Requesting for an authorisation for online purchase with my VISA Gold cheque card. Consultants keep transferring me from online banking to business desk to credict ***** and back again.</p> <p> </p> <p>I am so dissapointed of FNB, and the level of service I recieved from *********** consultants. Its either they will put me on hold; untill I give up or transfer me wherever they feel. Mind you, I am using airtime to call these *********** people from bad bank that is useless</p> <p>If you can not activate, tell me i will gladly switch to another that can!!!</p>
Good day Ms. dudur22
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. dudur22
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***