Refused to service customerz

<p>There are many things that i can tolerate, Bad service is not one of them. When you get a job, it is not a favour to assist customers. It is your duty. When you work in a remote area like Libode, one of your traits is to be patient and helpful at all times, this is due to the fact that you deal with largely illiterate people. The lady refused to help my illiterate cousin to withdraw an ewallet. Her name is Mpumi. Her reason was that i spoke rudely to her when i asked her on the phone why cant he help him withdraw. He ended up spending about 5hours at that branch because no one was helping him. Eventually security guards tried helpoing but failed as they did not know how to request new Pin.</p>