Refused to do a reversal

I am absolutely disgusted by FNB. As a Premier Banker I expect better service than this. I booked a flight with Skywise who are as we all know, not flying anymore. As a paid by credit card I was told by Skywise to ask by bank for a refund. I was then informed by Nicole Johnie that a refund would not be possible. I informed her that the ONLY way I can get my R4700 back is by getting a reversal with the bank. I have since been informed and have the names of other FNB customers who did receive their refund because FNB processed the reversal for them. I wasted R250 doing this because I knew that FNB was successfully reversing these transactions for other clients. It appears that being a premier banker is not enough to receive adequate assistance. What a shame. <br> <br> Please reverse my transaction as you have gladly done for other customers within 24 hours. <br>