RC
Ravine C

1 reviews | Active since Nov 2013

30 Jul 2015, 10:17

REFUSED TO CASH A CHEQUE

I Vaugh Davids went into FNB Branch with my ID this morning and was refused point blank by the teller to cash a cheque made out to me. Her reason being was that the issuing breanch was from another branch. She had merely ONLY took a look at the cheque, not even looking at the computer for verification. I asked to phone the cheque holder for verification, she refused. I asked to see the manager and she mentioned to me the manager will not be able to help. I was not allowed to speak to the manager, the reason being is that the manager will laugh her off with the query.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Jul 2015, 10:32
Official
Hello Mr.Chetty,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 752603NF.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
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