Refused to cancel account

I went into my home branch, namely Sunninghill Fnb branch. On entry, I am firstly met with 8 stations, of which only two were operational, as the staff seemed to be very busy doing nothing at the printer etc, and the ones that were at the stations were allocated two by two, while the manager sat comfortably, completely oblivious of the customers that totally outnumbered the two working stations. <br> <br> After asking him to look into the mater, magically,3 more work stations operated in 5 minutes.<br> <br> Opned a Gold account via telephone,now want to close it.O requesting this via both email and cellphone,as I have Cellphone banking active,I am told that I have to walk into a branch to do so.I go into this extremely efficient new design branch and get told by Thapelo Dengele that I cannot close this Gold account which really serves no purpose to me at all. I need my I.D, according to him, which is ******* as I have done banking with any of my other cards as verification. On top of that, I had my valid South African drivers licence. I want this account closed before any charges for the current period. Card deleted on my online profile, and should you not be able to,I will change banks!