Refuse to reverse debit order

Refuse to reverse debit order

I phoned Fnb several times from 1 April to 5 April to reverse a debit order that I cancelled with the company the previous month already. As per my previous communications I am still struggling to get Fnb to reverse a debit order which I am entitled to as per their terms. As a client we were also not notified anywhere if the terms were changed anywhere. I also have proof that I cancelled this debit order with the company involved but they still took my money. Compcare pass me from one person to the other and yet have not paid back a sent. I am by law entitled to reverse my debit order with you. Please assist asap FNB. I am tired of phoning around and going to a branch and being passed from one person to the other. I need this to be reversed asap.