Refuse to let me speak to the manager

I went to primrose FNB to downgrade my account from platinum to savings, as the bank charges is over R200.00 per month. I was then told by Bongani Twala, that I have to follow up in a weeks time to find out if it was done or not. Can you believe in they day and age?<br> No reference number could be given to me.<br> Today I phoned and requested to speak to Annelene Pillay who is the branch manager, and I was told that I could not speak to her, nor could I have her email address.<br> Nice hey! Quick to upgrade my account, but now that i'm downgrading, I get treated like an unwanted customer.<br> Better I go to Capitec,, as most of their customers are ex FNB.<br>