refuse to help their clients

<p>I was contacted to upgrade from gold to premium and I agreed then, from there everything went south.</p> <p>After the upgrade there was R13000 available still on my gold credit card. I went into the branch and was informed that it was a limit increase due to the upgrade and that it will show on my premium account shortly and not my gold.</p> <p>After two days I went in again because the money still reflected in the gold and not the premium and once again was told the system is slow it will happen.</p> <p>since I was currently playing my wedding and honeymoon the extra R13 000 came handy and so used about R4 500 of it then I was phoned to say that I was over due on my credit by about R 4 500 even though my sms's cell phone banking and internet banking showed that there was still thousands available.</p> <p>after my honeymoon I went into the branch not to say I won’t pay the but just to arrange that I would pay the outstanding R4 500 on the 1st of November as I did not have that cash at that point I spoke to FNB credit and agreed that the debit order of R4 500 will run on the 1st of November and it did. <br />then on Friday the 4th of November they took another R5 914 and when I phoned they never really knew why this happened but they will pay it back and then make a payment of R1 314 for what I am still not sure, I told them I cannot pay that because I still needed to pay rent and they told the money would be available immediately to transfer it back to my cheque card and pay my rent.</p> <p>Sure enough I payed the R1 350 into my credit card and that money is now gone!!!!</p> <p>When I phone the so called premium suite I get told they will phone me back shortly. I am still waiting for that call.</p> <p><br />It is clear that First National Bank’s staff have no idea what they are doing.</p> <p>And would not recommend any one to ever become a FNB client.</p> <p> </p>