1 reviews | Active since Jan 2012
Refuse to close / split account
I'm going through Debt Review and have an overdraft with FNB I've been since requesting that they convert the overdraft to a lon account under debt review so that i close the cheque account and pay off the amount owing. Currently they are charging R425 on Monthly admin fee and I'm not even using the accounts its blocked. Every time i call them I get shifted to the next person who doesnt assist me or they say it takes 21 days and after 21 days their systems cannot split Private wealth accounts. FNB is just ridiculous. Had i known I wouldnt even have opened an account with them.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)