Refuse to close account

Item: FNB (First National Bank)
Rating: 2
Author: Laetitia H

I have a personal account, which I have not used in 2 years, however the account accrues bank charges and interest. I requested to close the account. The bank does not want to close the account however keeps charging me, as they want me to pay the fees. I do not see why I should pay for something that I did not use. And continue to pay. I would like to close the account and the fees be written back.

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

29 Oct 2015, 16:40

Hello Laetitiahattingh,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Premier banking suite who will provide you with feedback.

The reference number is 801354.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply29 Oct 2015, 16:40

Official