Refuse to allow me to settle account!!!!!

I have been attempting to settle 2 loans with FNB since last week Wednesday. I had no luck with the call centre and went into the Tygervalley branch. They then advised me phone FNB. So I'm in FNB phoning FNB???? I explained to the consultant that I need settlement letters for the loan accounts, and i get told that i can settle but that they will still add interest and debit my account normally on the 25th even after I pay full settlemnt. I can then phone them again and wait 8 days to get the money refunded. Alternatively - I can only settle after the 25th. N1 city referred me to the call centre. Logged a complaint on Thursday with premier banking - no reply. Eventually friday they asked for my ID. This morning I had to phone to follow up - i got told i'll be phoned back in 5 minutes. Its now hours later - still no response. How difficult is it to settle an account???? Reference number : 817585 <br> Get this resolved please. I'm definitely moving to a different bank based on the pathetic service I've received during this past 2 weeks.