Refusal to reverse unauthorized debit order

As a result of Covid19 FNB put measures in place so that customers cant control their money. Bank refuses to reverse a debit order for funds that was taken from my account unauthorized. When I called the general enquiries on the day the debit order went of 14th April 2020, they advised to wait a day to do a reversal since it cant be done on the very same day. Today the 15th I am however unable to do the reversal via online banking and headed to the branch personally. They could not assist as well and advised me to apply for Covid Solidarity assistance, that is not what I need. I need the money that was taken **********ly from my account to be returned. First National Bank you have not even informed your customers of these changes and how it will affect them. Shame on you for taking your clients rights away at a time like this. Banks ultimately hold all the Power and control over clients hard earned money. I Think its time to rethink my banking options...