1 reviews | Active since Aug 2018
Refusal to reverse unauthorised debit by fnb
Fnb debited my easy account for a credit card payment without my authorisation. When i called the call centre, i was advised that they cannot reverse it because there is a payment due on my credit card. I normally pay the credit card via my cheque account. Surely this is not right.
Good Day Charlie Miller ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Charlie Miller ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***