refusal to reverse payment and allocate in correct

Item: FNB (First National Bank)
Rating: 2
Author: ornnessi M

i did a payment on the 17th of march 2016 to an fnb account only to discover that the recepient has not received the payment yet. i called the call centre numerous times and they refused to swith the payment to the correct recepients account even after realising that they have two people sharing the same account. <br> <br> <br>

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Replies (1)

FNB (First National Bank)'s replyOfficial

31 Mar 2016, 12:37

Hello ornnessi,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 896960 .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply31 Mar 2016, 12:37

Official