Refusal to reverse an amount paid to the devices section of FNB

<p>On the 14 July 2016 I erroneously settled one of the devices that I had purchased through FNB for an amount of R3,479.00. I had paid this device diligently since getting it, and I was left with one more debit order of a R599 to finish paying off. Upon realising this error I immediately contacted my Banker, and I was assisted by Brian from the RMB Private Banking section as Warren was unavailable. He informed that he will speak to the devices section to have the transaction reversed.</p> <p> </p> <p>I subsequently got contacted by Kyle who was still going to discuss this with his management as apparently it is against their rules to reverse this amount. I believe that regardless of whether I there was a 1000 pop-up screens that required confirmation (which were not really clear), any human being makes an error, and I contacted my banker as soon as I realised this error but i have been told that amount will not be reversed as it is against the rules.</p> <p>This is an unfair practice that FNB is involved in and intend to follow my complaint through to the end to get this resolved.</p> <p> </p>