HP
Hester P
1 reviews | Active since Nov 2020
21 Mar 2023, 10:39
REFUSAL TO CLOSE MY ACCOUNT//DIFFERENT EXCUSES ON EVERY ATTEMPT
Please help!!!!!!
I have attempted to close my account with FNB since the 15th March 2023 to no avail.
This morning, again I attempted to close my account but was informed via a secured chat with Sanelisiwe | Premier Banking Service Department, that I never requested for my account to be closed, however on forwarding her screenshots of previous conversations re closure of account, Sanelisiwe then came up with informed me that I owe FNB R141.00, however as per my banking app and detailed balance on my account, I owe them 82 cents, contradicting true indication of the balance, which I am paying today.
NO PENDING transaction is showing on my detailed balance on my account.
What else must I do to close my account?
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Replies (2)HP
Hester P's updateReviewer Update
22 Mar 2023, 14:42Although I was publicly promised that I will be contacted by a consultant to resolve this matter, no call, FNB still refuses to close my account.
Time to contact image.png 493.92 KBAs well as Bankin Ombudsman.
Time to contact image.png 493.92 KBAs well as Bankin Ombudsman.
HP
Hester P's update22 Mar 2023, 14:42
Reviewer Update
Although I was publicly promised that I will be contacted by a consultant to resolve this matter, no call, FNB still refuses to close my account.
Time to contact image.png 493.92 KBAs well as Bankin Ombudsman.
Time to contact image.png 493.92 KBAs well as Bankin Ombudsman.
HP
Hester P's updateReviewer Update
22 Mar 2023, 14:43Apology Banking Ombudsman
HP
Hester P's update22 Mar 2023, 14:43
Reviewer Update
Apology Banking Ombudsman