Refusal to close direct axis account. **********ly debited today

This is now my umpteenth email, phone call and Hello Peter complaint to Direct Axis.

My account has been settled on the 25th February and you REFUSE to provide a settlement letter or close the account.

Today, my fears were realised when you debited my account again even though I have settled it.

I have now cc’d my attorney as you are taking money from me **********ly. Please let me know if a letter of demand, complaint to the ombudsman or indeed a ******** charge of theft/***** will be the only way for you to do your job and to refund my money. This is unacceptable and ********. You would think nothing of blacklisting me if I ever missed a payment but you can **********ly ***** money from my account? No way. This is unbelievable. I want a response TODAY.