Refusal to close account

My debt was paid up around Sep 2022, through DebtBusters. Last month I found out that my cheque account was not closed because it had an outstanding balance, from monthly charges that I was not aware of, as I'm not getting any monthly communication from FNB about the account. On 3rd of Jun, went to Midlands mall branch to close the account. Samke told me that they will have to get permission from FNB debt review to close the account and I'll have to pay outstanding balance. I paid the balance. I also received a call from Midlands (Samke) on Tues the 6th saying that FNB debt review has agreed and I have to close the acc before Fri the 9th. Wed, I went to Stanger branch to close the account. I was told that there is a hold on my account and the branch cannot close. They made calls to remove the hold. Shabalala on the call told me that Gill will remove the hold and I will get a call from Raisa to close the acc. Fri, still no call received, I went back to Stanger branch and was told same hold story. Kathryn from Stanger branch called Amilia who said that the person to remove the hold is on lunch. She will get hold of this person after lunch and I will be called to close the acc. It's Tue today and my assumption is that the acc is still open, as I haven't received the promised call(s).

I've tried to log this complaint on FNB website but it doesn't want to take verification code.