Refusal to close a business account

On 11/07/24 I went to the FNB branch at Festival Mall to go close my business account. The FNB App showed I owed R42. I went to their ATMs at their branch to deposit R50.

And when it was my turn to attended the consultant indicated that they can't close it because there "were outstanding charges on the account" but when she showed me on their system it only reflected the R42 that was outstanding, the R6 they charged me for the deposit and the balance of R1 they owed me.

The consultant enquired from her manager who then said they are not going to write of the "charges" which I am not privy to.

I am tired of FNB taking advantage of me with their mafia tactics to extract monies from me. My business Lady O Africa had not been generating income and I on the other hand have been paying more than R85 that I was promised to only pay for a business account .

I am writing this as proof that I made every attempt to close my business account and refuse to be held liable for future charges on the account. And also to let other consumers know how FNB treats their clients.