Refusal to change products for clients

I've been having a tough time getting FNB to downgrade my account from what it currently is to pay-as-you-use and close my overdraft facility. I've tried 3 different times and I keep getting told "the request has been put in and it'll be done in 3-5 business days" but this never happens.

They simply ignore the request and keep charging their ******ionate bank fees.

I've tried again today for the last time, if my account doesn't change to what I requested and the overdraft facility doesn't get closed my attorney will be in touch with you asswipes.