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Paulina M

1 reviews | Active since May 2022

09 Dec 2022, 13:20

Refusal to change December early debit order

I was sent an sms that debit orders will run earlier this December ,so seeing that I will be getting paid exactly month end I called and spoke to Anthonia to ask her to keep my debit orders on the last day of the month but she told me it was not going to be possible because they have already closed the cut of to change debit dates..how can the bank decides to change debit orders and when you advise them to change and you are told such?the only option she and her manager gave me was that it will be reversed at my expense..Iam so unhappy because Iam going to be charged for something that I wanted to avoid..

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Paulina M's update13 Dec 2022, 13:59
Reviewer Update
It’s been over 48 hours and no one has even bothered to contact me and solve this query..got an email that matter has been escalated but nothing has been done..the service you are giving clients is bad.so disappointed in FNB