Refusal to be transparent by FNB connect for services rendered

I am highly disappointed with the lack of transparency from FNB Connect. As a paying client, I requested a simple statement reflecting payments made into their account for services I pay monthly. To my surprise, I was told they do not issue statements and would only provide tax invoices that have amounts I do not pay but what I'm suppose to be paying.

This is completely unacceptable and unprofessional — any financial institution should be able to provide a clear record of payments made by a client. Statements are essential for personal and business record-keeping, and refusing to issue them raises serious questions about accountability and service quality.

FNB Connect needs to improve its customer service and provide clients with proper documentation on request, especially when payments are involved.