Refurnds still due after anauthorized deductions and limit period waiting long expired.

<p>My name is Regan Khol. I been FNB client and last year I took out an FNB Connect contract for R65 for 1gb + 1gb night surf, only to find out that they actually charge +/- R1 mbps whereas another service provider charges less than 30c mbps. opn 23 Jan 2017 I cancelled the FNB contract and FNB called me back on 26 Jan 2017 confirming the cancellation. Automatically the sim card switched from contract to pre-paid. On 06 March 2017 I saw deduction on my FNB account was still made on 01 Feb 2017 and 01 March 2017. I called FNB Connect on 06 March 2017 and inquire about the 2 unauthoriozed deductions and they confirmed it should not have happened. They provide me Ref : TIER/23646. They Inform me refund will will be made between 7-21 working days and that the billing department will call me. I called multiple times on the matter and when I will expect my call and explanation from the billing department yet NO response from them. I called multiple to escalate the matter which I trust was made to the billing department YET still nothing. Is it already 34 days and I have heard NO phone call to explain the unauthorized/breach contract deductions made and Yet no REFUND of R130.00 has been paid to me yet. Last week I called and consultant name Karen Frank told it is initiated for payment. I called their complaints department yesterday 24 April 2017, and they repleid stating the complaint has been locked with Reference ********** .</p> <p> </p> <p>I feel I been taking for a ride with the company I trust so much. I am fed up with FNB excuses. They are so quick to deduct whatever fees the need to and I always obliged to it, yet ******* deductions they took they cannot give me a valuable call and explanation for it. It is not the R130.00 that angers me so, but the principle in value they have in a client. I recently read the statitics regarding the customer complaints on the TOP 4 BANKS for 2016, and FNB numbers went up. That to me is totally dissapointing and I feel I wanna change my bank now.</p> <p> </p> <p>FNB call me and refund what is due and OVERDUE to me and provide explanation to your unauthorized, ******* deductions.</p> <p> </p> <p>Regards</p> <p>Regan Khol</p> <p>Cell: ********** </p>