Refunds Missing & FNB’s Customer Service is a Nightmare

I’ve had several Uber Eats orders where items were cancelled, but the refunds never reflected in my bank account. Uber insists the items weren’t charged or that refunds were processed — but my FNB statements clearly show the money left my account, and nothing was returned.

Trying to resolve this with FNB has been a nightmare. I’ve been calling the bank almost every day, spending at least an hour cumulatively on calls, and still no proper assistance. Agents drop calls mid-conversation, give contradictory advice, and one even told me to go to a branch — only for the branch to say they have no idea what to do.

I previously posted a complaint here, and FNB responded pretending they would help — but dololo, no follow-up, no resolution, just **** concern.

As a small business owner, I can confidently say this is not a bank I would ever recommend. Their service is unreliable, frustrating, and shows zero accountability. I’ve lost money, time, and trust — and neither Uber nor FNB is willing to take responsibility.

Fuseg maan, FNB. You are the worst bank I’ve ever dealt with.