1 reviews | Active since Nov 2016
REFUND UPS AND DOWNS
<p>I just got of a call with FNB to ask them to please reverse a transaction i just made towards mutli- choice, an overpayment made, this is based on an instruction from mutlichoice stating that they will take a month to reverse it, A MONTH how crazy is that? well FNB tells me they cant as Multichoice is a public receipient, they have no authority to such accounts. Now who must do this, FNB or MUlti-choice? multi choice delays because they want to ensure that I dont reverse it, FNB says its irreversible- CAN ONE of YOU do you JOBS people, this money is not even out yet from FNB, there is no money on air, the cut off is at 4 yet you cant reverse, capitec is capable and you fail, your systems issues arent mine, you have enough proof to process this, can you please reply with, FIXED as i have no time to entertaing this kind of service.</p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)