Refund to my cheque account due to unintentional erroneous deposit.

I am so disappointed with the service and care I am receiving from the FNB. I have on the 17 August 2024 erronuosly deposited cash directly into my cheque account (card inserted into the ATM) in the Mega City, Mmabatho. I then noticed that the account has not been credited with the amount I so deposited in the account and went into the same branch on the 24 August 2024. The branch told me to come the next day as they were investigating. I came the next day and the bank indeed confirmed that i have wrongly selected the option credit card instead of Cheque account on the ATM screen so a case was launched on 25 August 2024 (CAS ***2Q6M701) with FNB and a commitment that a refund will be made into cheque account within 24 to 48 hours. I have made follow-up since the 24th and todate the 7th September I have not received any feedback whatsoever from FNB. Instead, I have been taken from pillar to post, division to division, from debt collection, debt review, legal, private banking and to this date I have not received any positive feedback.

I am as already mentioned above that I am so disappointed in the manner in which this bank is handling my case. I am currently as I write this review without a cent to even afford to pour fuel to take my kids to schools, give them lunch money.

Can FNB please refund me with immediate effect please or if this their staff that are behind this mess, can they please refund and deal decisively with their staff.

This is clearly a demonstration that this bank does not care about its customers and in fact their systems are poor and utter nonsense.