REFUND THE DECLINED PURCHASE FEE THAT YOU CHARGED ME ON 9 JAN ASAP

ref no RD ********** 217,i spoke to this people to confirm my slow lounge visits because I was at the airport and I had dorgotten my phone at home, my visits were confirmed as 6, and I was confirmed to go with my 10 year old daughter...then we did that, then boards the flight, this was the 8th jan. 9 Jan you deceided to bill me R500 for slow lounge( 2 x R250 separately), and on the very 9th jan I was at the shops buying something and my card declined, I don't know why because as already advised I didn't have my phone so I just wondered and thought their machine has a problem so I paid with something else.. IN THE MEANWHILE IT WS BECAUSE YOU HAVE TAKEN R500 OUT OF MY ACC, AND THEN RETURNED IT AGAIN THE SAME DAY, OBVIOUSLY I WAS SHOPPING BEFORE THAT...SOOOOO YOU TAKE MONEY OUT OF MY CARD, I KNOW I HAVE MONEY I TRY AND BUY SOMETHING AND IT DECLINED...THEN YOU CHARGE ME R8,50 FOR A DECLINED PURCHASE FEE???? OOOOH HELL NO. YOU WILL REVERSE THIS R8,50 YOU CHARGED ME ASAP. I CANNOT BE PAYING FOR YOUR PROBLEMS, YOU CANT DO AS YOU PLEASE ON MY ACCOUNT..THIS IS NOT THE 1ST TIME YOU DO THIS, I GO TO THE SLOW LOUNGE AND THEN YOU BILL ME, THEN REVERSE THEN THIS AND THAT...UNACCEPTABLE....THANKS FOR REVERSING MY R500 BUT BECAUSE OF THAT ACTION OF YOURS MY CARD DECLINED A PURCHASE WHEN I KNEW I HAD MONEY TO PAY, REVERSE THAT R8,50 YOU CHARGED ON THE 9TH JANUARY ASAP, I DONT WANT TO HEAR ANY STORIES. IM BACK HOME AND RECONCILING MY ACCOUNTS THAT IS WHY IM SEEING ALL THIS. PHONED IN AND SPOKE TO THULI REF NO RJ ********** 12756 WHO HAD THE AUDACITY TO TELL ME I MUST CHECK MY BALANCES BEFORE I SHOP.I DO NOT GO TO A SHOP UNLESS I KNOW I HAVE MONEY, I KNEW THERE IS MONEY IN MY ACC BUT YOU DECIDED TO PLAY TAKE AND REVERSE ON MY ACC......REVERSE THAT R8,50/....YOU CAN CALL ME IF YOU NEED TO UNLESS YOU WANT ME TO COME TO YOUR OFFICES WHICH WLLL THEN COST YOU MY PETROL MONEY TOO NOT JUST THE R8,50. THIS KIND OF THINGS FROM YOU ARE UNACCEPTABLE AND I CANNOT TAKE IT NOMORE. I ACCOUNT FOR EVERY RAND AND CENT IN ALL MY ACCOUNTS AND I WILL NOT LET YOU TAKE A CENT THAT YOU DO NOT DESERVE.....WHILE WE ARE AT IT, TELL ME WHY MY BUSINESS ACC STILL REFLECTS MISS MJM NOT MISS KM??? HOW MANY TIMES MUST I TELL FNB TO CHANGE THIS??? I HAVE SEND NAME CHANGE CERTIFICATES ETC ETC...ALL OTHER ACCOUNTS CHANGED AND I GET THIS STATEMENT WITH MJM....REALLY? COME ON NOW