1 reviews | Active since Apr 2018
Refund still not processed
I got a call from fnb connect sometime last year (2017) to offer me a top up sim contract for airtym and I accepted 1 sim. However 2 top up contracts (excluding the one I accepted) were activated under my name and I was debited for both. I called in to dispute that and was promised a refund, till today no refund has been given to me. Whenever I call in to follow up, I get told they will resend the refund request again. What a really bad experience I have had with fnb connect.
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***