Refund STILL not paid.

On 29 Aug 2024 I purchased goods from Temu, but I sent it back to Temu. Temu refunded my FNB credit card on 14 October 2024. Until today the refund does not show on my fnb account. I have contacted numerous times via email, secure chat and phone calls, and yet they say the money was refunded. I sent the lm my bank statements, transaction history to proof that the money does not show on my account. On 18 Nov, I received a email apologizing and that the money would be allocated. The next day received another email stating the money was paid. Today is 26 November and nothing has been paid and yet FNB can not provide any proof that the money was paid back, and is now ignoring my emails.. I have a few different emails, stating the money will be allocated and then other emails that say the money was paid. Looks like FNB doesn't know what is going on in their own department.