Refund Review

On 10 June I requested a loan statement, which I received the same day. I was told that my 1 loan is in credit and asked to provide a copy of my bank statement for the account into which I wanted a refund (non-FNB account), which I provided on 11/6. My email then went into the queueing system for a 7 working day turnaround time. On 19 June I phone to query progress as I had not had any feedback and the 7 day deadline was due - I was told that my query would be escalated. On 21 June I once again called to check on progress because I had still not had any feedback, and I was given the same story - "your refund request has been escalated". I asked to be put through to the person dealing with my refund request, and was transferred to the Personal Loans Dept. There I was told it would take another 7 days for my request to be attended to - REALLY!! I sent another email to query progress on 24 June, and again 25 June - I still have not been refunded (11 working days later) nor have I even had the curtesy of a reply to my email even though it has been read. Disgusting service from a bank whose motto is "How can we help you". You can help me by processing my refund without further delay PLUS interest! Thank you.