JK
Jennifer K
1 reviews | Active since Jun 2020
09 Jun 2020, 10:12
Refund request
I have never received such bad service from FNB my loan was deducted 4 times at the end of may I re quested a refund on the 28th May for the monies to be paid back I was advised that it would take 3-5 working days for it to be paid till now I have not receive any feedback I was advised that they will call me back and have not done so, each time I call they say the system is down I mean its more that the turn around time
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Replies (2)JK
Jennifer K's updateReviewer Update
10 Jun 2020, 11:13FNB has once again disappointed me its been 24 hours since lodging the complaint and still I did not even receive a call from them, just numerous sms that a TEAM of BANKERS will call me shortly (Complaint Reference ********** assigned to Private Bank Lending) My refund request was put forward on the 28/05/2020 and was advised that the refund would take up to 3-5 working days and still nothing instead I had to do a reversal on my account which will impact my credit The only helpful consultant at FNB call center was Joan Speephriams if I could rate her call I would give her a 11/10 as she was the only helpful person ,but due to your useless systems it does not even allow us to rate the call she should be given credit for trying to assist me FNB has always been my bank for years but now due to the poor service I will be moving my account Majority of the consultants needs training on how to deal with complaints, I mean where to you call the complaints line and it goes to VM Each time I get through to someone they put me back in the que and minutes later my call drops
JK
Jennifer K's update10 Jun 2020, 11:13
Reviewer Update
FNB has once again disappointed me its been 24 hours since lodging the complaint and still I did not even receive a call from them, just numerous sms that a TEAM of BANKERS will call me shortly (Complaint Reference ********** assigned to Private Bank Lending) My refund request was put forward on the 28/05/2020 and was advised that the refund would take up to 3-5 working days and still nothing instead I had to do a reversal on my account which will impact my credit The only helpful consultant at FNB call center was Joan Speephriams if I could rate her call I would give her a 11/10 as she was the only helpful person ,but due to your useless systems it does not even allow us to rate the call she should be given credit for trying to assist me FNB has always been my bank for years but now due to the poor service I will be moving my account Majority of the consultants needs training on how to deal with complaints, I mean where to you call the complaints line and it goes to VM Each time I get through to someone they put me back in the que and minutes later my call drops
JK
Jennifer K's updateReviewer Update
10 Jun 2020, 14:15FNB please explain to me how your complaints department number goes to voicemail????????????????
JK
Jennifer K's update10 Jun 2020, 14:15
Reviewer Update
FNB please explain to me how your complaints department number goes to voicemail????????????????