Refund request

Im extremely dissatisfied abd disappointed about poor service im receiving from FNB. Its month end the bank did a double payment on my bond 10 days later no one is able to assist with a refund after over 10 calls to their Homeloans dept and more than R100 airtime spent. Im constantly told the matter is escalated. I have debts and this is negatively affecting my credit. I honestly dont know how ill get go work and feed my child. Im disappointed shame.