Refund (Processed 31 October 2025) but still not reflecting

I honestly regret moving my account to FNB.

I received a refund from Rentoza on 31 October 2025, but the funds have still not reflected. The refund was processed to my previous virtual card, which was cancelled due to unusual activity. Rentoza confirmed that the payment was successful on their side, meaning the issue lies with FNB.

Despite this, I have been told it will take 30 working days to resolve the matter — that’s unreasonable, especially considering that it has already been 8 working days (12 calendar days) since the refund was made. When Rentoza refunded me previously via Capitec, the funds reflected within 3 working days.

At this point, it feels like money simply disappears at FNB, and there’s no way to trace or allocate it. On top of that, there are constant unexplained fees being charged — it’s becoming a real concern.

FNB, I want my R1,500 credited to my account urgently. The payment from Rentoza’s side was successful — the issue is clearly on FNB’s end, and it needs to be resolved without further delay.