Refund pending and no feedback provided

On the 05/10/22 I went into the Fnb branch and requested an investigation for kulula flights that were cancelled upon liquidation and not refunded back to my account. I was informed to send an email to fnb card with all the details to my card and flights which I did and no communication was provided. I then went into the ferndale on republic branch and spoke to a manager by the name Hein Hoffman who requested I send him a personal email to conduct the investigation ama provide feedback and STILL no response was provided. I continued to go on the chatbot to request for feedback regarding my sent email and I was informed to allow time. It’s been 3 months and no one has gotten back to me if I even stand a chance to receive my refund or not. FNB please take our cases seriously!!!