1 reviews | Active since Nov 2014
Refund or reversal
Hi FNB.
I asked for my refund/ reversal on the 30/07/18 and was told it was going to take 5-7 working days. I’ve been following up ever since the 7/08/2018, till to date I have not been refunded. I’m getting no joy from the collections department. And I currently have an emergency. I’ve been banking with you guys for 9 years. This kind of service is not good to one of your loyal customers. And now I’m really starting to think of migrating, but problem is, I love you guys, can we please work on our relationship urgently ?
Good day Lwazi,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number *** was issued for your complaint. I have escalated your complaint to FNB Loans who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Lwazi,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number *** was issued for your complaint. I have escalated your complaint to FNB Loans who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)