Refund on ********** activity on Cheque account

I have reported a ***** that occured on my account and provided all the information including affidavits however more than 4 month later, I still have no view of whether my money would be returned or not!!

Perhaps its time to move all my accounts (Vehicle, houses, Savings, Forex) elsewhere. Its really disheartening to think that Private Wealth customers (without an assigned banker by the way...) are receiving less attention