1 reviews | Active since Jul 2017
Refund of my double payment to an FNB client
I am not an FNB client.I paid a fee of R450.00 at the FNB ATM Smith street Durban at 17:48(09/10/2017) only to realize at a late stage that the ATM does produce receipts and I had to make double payments for the recipient.
On the payment my car registration number is there as well as my number as I was paying for parking. Today(10/09/2017) I visited the UMhlanga branch and they did not help me at all with coming up with the solution.
I need proof of payment or refund of my money.
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF .
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF .
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)