REFUND OF MONEY

On the 11 December i filled a dispute with FNB complaining about double deductions on my account and also some funds be missing from my account.

Several times I followed up as on how far my dispute is but, i could see my emails were read and no answer. Only got feedback on the 09 January 2023 saying the investigation is included and they did not find anything wrong.

I attached my bankstatement and screenshots of my transactions from my FNB application that proves the transactions dates does not correspond and that indeed transactions did deduct double and since the 9th January i have not received feedback. The amount is a total of R108 000 and that is allot of money just to let it slide .

So FNB kindly please advise whether you refund me or should i take the matter to the Ombudsman, or show me proof on how your investigation were conducted.