REFUND OF KULULA TICKET

DUE TO KULUA/BA BEING LIQUIDATED, I HAVE GONE TO MY BANK ASKING THEM FOR A REVERSALE, HOWEVER IT HAS BEEN A MISSION WITH SECURE CHAT ON THE APP AND ON TELEPHONE - YOU GO THROUGH TOO MANY DEPARMENTS AND DONT GET THROUGH THE CORRECT PERSON, ANYHOW 6TH JUNE I SEND AN EMAIL WITH THE REVERSAL LETTER WITH ALL THE REQUIRED DETAILS THEN 14TH JUNE I SENT AN EMAIL AGAIN WITH THE BOOKING CONFIRMATION, UP TO DATE I HAVE NOT RRECEIVED ANY CORRESPONDENCE FROM NOT ONE CONSULTANT. ALSO I DONT SEE A NEED FOR ME TO PAY A REVERSAL FEE - I BANK WITH YOU I PAY YOU BANK CHARGERS. I WANT THIS AMOUNT OF R1760.92 REVERSED ASAP. WOULD APPRECIATE IF THIS MATTER CAN BE DELT WITH URGENTLY.. R GOUNDEN