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Pierre M
1 reviews | Active since Feb 2014
28 Feb 2015, 09:26
Refund of double payment
I would like to thank FNB for the speed in which they solved my problem with a double payment. A payment was done on a speedpoint at Edgars. According to Edgars it was declined but I received an SMS saying the money is reserved for the purchase. They said I need to pay for the second time. I phoned FNB afterwards and told them what happened. I received feedback via SMS through the whole process and the money was paid back to me within days. Call ***
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Replies (1)FNB (First National Bank)'s replyOfficial
02 Mar 2015, 08:15Hello pierre.meiboom,
Thank you for this posting, feedback of this nature is always appreciated.
We are truly glad to hear of the wonderful service you have received from our staff.
***.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for this posting, feedback of this nature is always appreciated.
We are truly glad to hear of the wonderful service you have received from our staff.
***.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply02 Mar 2015, 08:15
Official
Hello pierre.meiboom,
Thank you for this posting, feedback of this nature is always appreciated.
We are truly glad to hear of the wonderful service you have received from our staff.
***.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for this posting, feedback of this nature is always appreciated.
We are truly glad to hear of the wonderful service you have received from our staff.
***.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
