Refund of 2000 Pending Beyond Promised Timeline

On 29 January 2026, I requested a refund of 2000 and was informed that it would be processed within 5 to 10 working days. On 04 February 2026, I followed up to ask about the progress of my refund. Today, instead of receiving a proper update, I was given excuses, and it now seems that they do not want to process the refund. I urgently need the refund to be completed immediately.