Refund not received

Item: FNB (First National Bank)
Rating: 1
Author: Anastasia V

I would like to lodge a formal complaint regarding two missing refunds from Temu. The refunds were marked as sent on 04/02/2026 (R209) and 05/02/2026 (R120) to my FNB Virtual Cheque Card, which has since been cancelled. I have the RRN for both payments

Refund 1: RRN: *** Date sent: 05/02/2026 Amount: R120 Refund 2: RRN: *** Date sent: 04/02/2026 Amount: R209.

Despite this, agents say they “cannot see anything,” and I am concerned the RRN is not being properly traced on the backend. Nothing reflects as pending or credited after 7 days. Please escalate this to a card refunds investigation and confirm whether the refunds were received, rejected due to the cancelled virtual card, or require manual posting to my account. I request a written outcome and a reference number for this complaint.

Helpful (0)

Replies (4)

Anastasia V's updateReviewer Update

16 Feb 2026, 10:48

Still no feedback! Clearly FNB does not take this seriously!!!!!

Anastasia V's update16 Feb 2026, 10:48

Reviewer Update

Still no feedback! Clearly FNB does not take this seriously!!!!!

Anastasia V's updateReviewer Update

18 Feb 2026, 12:46

My complaint was closed as resolved but is been 48 hours and still no refunds reflecting in my account

Anastasia V's update18 Feb 2026, 12:46

Reviewer Update

My complaint was closed as resolved but is been 48 hours and still no refunds reflecting in my account

Anastasia V's updateReviewer Update

19 Feb 2026, 10:32

I need this to be sorted out today! I want that money to reflect immediatly!!

Anastasia V's update19 Feb 2026, 10:32

Reviewer Update

I need this to be sorted out today! I want that money to reflect immediatly!!

Anastasia V's updateReviewer Update

19 Feb 2026, 14:47

72 hours still no money reflecting!!!!!

Anastasia V's update19 Feb 2026, 14:47

Reviewer Update

72 hours still no money reflecting!!!!!