Refund not processed since 7th February - Emails ignored!

5th Request to FNB… emails ignored by Dzunisani Moeti. Banking Advisor | Suhaima Amade Private Advisor |

Account still not rectified since 7th February!

I am again writing to alert interested parties about my recent 2nd experience with FNB and the misleading special offer promotion from one account to upper last year (you might end up writing long reviews like mine monthly)..

It seems they offer these without first testing their internal system & controls, to ensure clients will not be affected by full fee charges. I have again been charged the full account fee of R650, like in January - no 3 months grace period as promised.

FNB contacted me with a special offer, in November 2025 , promoting a switch from a Private account to a Wealth account with the assurance that only the Private account fee would be applicable until March 2026.

However, despite this clear agreement, I have been unjustly charged the full account fee, ( R650), in direct contradiction to the terms of the offer provided to me.

Today, i made an attempt again to address this issue with FNB directly, hoping this time they will promptly attend to my query. Previously there were inadequate responses and delays in resolving the matter.

It is disappointing to see a reputable institution such as FNB not honouring their commitments and failing to provide adequate customer service, ( over years it seems service is not a priority), upon charging us exorbitant prices to allocate private bankers who do not care to communicate & resolve our queries timeously. Service to us is not a favour, it is a polite full expectation - value for money.

I urge all customers to check their accounts for such misleading promotions, also who have been affected by similar misleading & incorrect charges by FNB to come forward and share their experiences.

By raising awareness on platforms like Hellopeter, we can collectively hold institutions like FNB accountable for their actions and demand transparency and fairness in their dealings with customers.

Let us stand together in raising our voices against unjust practices and ensure that financial institutions like FNB uphold their promises and treat their customers with integrity and respect.

Thank you for your attention to this matter