Refund NEEDED
I have been waiting for 3 weeks now to get some feedback on my ***** case (RF ********** 4309) and when I would be refunded my money and still NOTHING!!! This is shocking from FNB, especially as a Wealth client... I even logged a complaint on their website after trying to phone around in their long-queued 'help' lines - Ref ********** was issued for that complaint
Good day Thabo,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Private Wealth and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Best regards,
Good day Thabo,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Private Wealth and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Best regards,