Refund my cash

Dear fnb

I am writing to express my extreme frustration and disappointment regarding an ongoing issue with my account. On Saturday, December 13, 2024, I attempted to withdraw a total of R11,850 (R4,000 + R4,000 + R3,850) from an ATM. Unfortunately, my card became stuck during the transaction.

Upon seeking assistance, I was alarmed to discover unauthorized transactions on my account. Despite numerous follow-ups with the ***** department, my issue remains unresolved, and I have yet to receive a refund.

As a business owner, I have a critical obligation to pay my workers' salaries this December. The delay in resolving this issue is severely impacting my ability to meet this financial commitment.

Therefore, I respectfully request your assistance in resolving this matter with utmost urgency. Specifically, I request:

1. Immediate reversal of the unauthorized transactions. 2. A thorough investigation to identify the cause of these transactions and prevent future occurrences. 3. Implementation of additional measures to ensure the security of my account.

My account details are as follows:

- Passport Number: OP*** - Name: Mariam Bitisho Precious - Phone: *** - Address: 206 Valde, SunnyGlen Town View, Johannesburg 2190

I would appreciate it if you could expedite this matter, considering the urgency of my situation. Thank you for your prompt attention to this matter. I look forward to a resolution soon.

Sincerely,