Refund mockery

FNB REFUSES TO PAY OUT MY OUTBONUS THAT WAS PAID IN ERROR IN DEC ALREADY .... NOW THEY WANA COME WITH A LIST OF REQUIREMENTS THAT WAS NEVER MENTIONED BEFORE OR SAID ON CALLS OR EMAILS .... AND TO MY SUPRISE MY HUSBAND ALL OF SUDDEN NOW OWNS 50 % OF THE BOND NOW THAT THEY MUST PAY OUT MY REFUND WHICH IS NOT EVENS R300 YET ...... WOW FNB & I SENT SO MANY EMAILS & COMPLAINTS FOR THE CEO TO CALL ME BUT TO DATE NO CALLS !!!!!!!!!!! MAYBE THE CEO WILL BE EQUIPPED & EFFICIENT TO PAY OUT MY R253