Refund me my online R500. 00 online payment to Truworth.

Anneline.Lu****@notes.standardbank.co.za this is the email I was sent by one of the FNB consultants regarding my Truworth online payment Refund which the was no response and the landlines tell phone number its not working. I just need my money. I am not going to stop until I am refunded my R500. 00 online payment to Truworth. January the 28 I paid truworths online.