Refund / Lifestyle protection claim

FNB has just become slow and incapable of assisting or providing you with definite answers to your enquiries. My revolving loan was paid in full in January this year, a debit order was still taken off my account and to date i have not been refunded.... it now has to be escalated to the credit Manager !!!!!

My lifestyle protection plan - I submitted a claim and have made numerous calls, but theres no sign of my claim being processed nor anyone that can give me a response to my enquiries....

These are dire times...we have all taken huge salary cuts and barely make it day to day. A speedy response or some sort of confirmation will bring great relief to those that really require claims/refunds to go with day to day life...phone calls, emails, fnb chat..all these channels and very slow or no reponse !!!