sS
siphokazi S
1 reviews | Active since Feb 2020
30 Jun 2020, 13:45
Refund: I have been paying extra without my knowledge
Hi
I am writing this email in frustration, FNB has been playing with my emotions and sending me from pillar to post regarding my refund. I am fully aware that I am under debt review but the reason I am requesting for my refund is that I was not receiving Interest rate letters and my statements for my bond I ended up paying more and now I am requesting refund and they are refusing whereas is the fault is on their side not mine.
Kindly advise on what to do at this point because I am so frustrated by the situation you are putting me in. I should have been paying my debt by the extra money I have been paying.
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siphokazi S's updateReviewer Update
30 Jun 2020, 15:16Good Day
I have been receiving the same response for a month now. I am not going to lie someone from the complaint department will contact me and tell me that he will investigate and come back to me, but they keep on sending me the same response that I am under debt review. Yes I am not disputing that, but that is not the reason I am requesting for refund, FNB was home loan was not sending me statements and well as the interest rate letters to adjust my instalment accordingly and I ended paying more, now that I am requesting for a refund for extra payment I have been making, they still tell me that I am under debt review. I think FNB is *****ing my money and I have decided now that I will take this further. I have even requested a clause from my contract where is says if I am on debt review I will not be entitled to refund. still I did not receive anything. I am thinking of put my bond under debt review now, because they are not helping more especially at this time. Worst bank ever. I will never recommend it to anyone because of their bad service, they have been asking me the same question for more than a month now.
I have been receiving the same response for a month now. I am not going to lie someone from the complaint department will contact me and tell me that he will investigate and come back to me, but they keep on sending me the same response that I am under debt review. Yes I am not disputing that, but that is not the reason I am requesting for refund, FNB was home loan was not sending me statements and well as the interest rate letters to adjust my instalment accordingly and I ended paying more, now that I am requesting for a refund for extra payment I have been making, they still tell me that I am under debt review. I think FNB is *****ing my money and I have decided now that I will take this further. I have even requested a clause from my contract where is says if I am on debt review I will not be entitled to refund. still I did not receive anything. I am thinking of put my bond under debt review now, because they are not helping more especially at this time. Worst bank ever. I will never recommend it to anyone because of their bad service, they have been asking me the same question for more than a month now.
sS
siphokazi S's update30 Jun 2020, 15:16
Reviewer Update
Good Day
I have been receiving the same response for a month now. I am not going to lie someone from the complaint department will contact me and tell me that he will investigate and come back to me, but they keep on sending me the same response that I am under debt review. Yes I am not disputing that, but that is not the reason I am requesting for refund, FNB was home loan was not sending me statements and well as the interest rate letters to adjust my instalment accordingly and I ended paying more, now that I am requesting for a refund for extra payment I have been making, they still tell me that I am under debt review. I think FNB is *****ing my money and I have decided now that I will take this further. I have even requested a clause from my contract where is says if I am on debt review I will not be entitled to refund. still I did not receive anything. I am thinking of put my bond under debt review now, because they are not helping more especially at this time. Worst bank ever. I will never recommend it to anyone because of their bad service, they have been asking me the same question for more than a month now.
I have been receiving the same response for a month now. I am not going to lie someone from the complaint department will contact me and tell me that he will investigate and come back to me, but they keep on sending me the same response that I am under debt review. Yes I am not disputing that, but that is not the reason I am requesting for refund, FNB was home loan was not sending me statements and well as the interest rate letters to adjust my instalment accordingly and I ended paying more, now that I am requesting for a refund for extra payment I have been making, they still tell me that I am under debt review. I think FNB is *****ing my money and I have decided now that I will take this further. I have even requested a clause from my contract where is says if I am on debt review I will not be entitled to refund. still I did not receive anything. I am thinking of put my bond under debt review now, because they are not helping more especially at this time. Worst bank ever. I will never recommend it to anyone because of their bad service, they have been asking me the same question for more than a month now.