Refund: Home Finance Resolutions wrote:

I have a concern with regard to the way the bank is handling the case of the money i have deposited into the FNB account which is taking long to be refunded . and also i was informed the money is in my account but there is nothing in my account till date. See my communication with the bank below: Re: General Complaint (***) MR NAMADZAVHO A MUDZIELWA - ***- Banzi- Admin Contact photo To HL Servicing Complaints on 2021-11-19 12:31 Details Headers Plain text NOTICE OF PAYMENT HOME MORGADGE.pdf (~35 KB) On 2021-11-18 01:11, HL Servicing Complaints wrote:

Good day Mr Mudzielwana,

Thank you for raising the complaint with our office,

Please note that we have received a payment of R2,600.00 which was paid to the home loan account number ***- on the 26th October 2021,

Please find attached home loan statement reflecting the payment received,

Apologies for any inconvenience that may have been caused herein,

Regards,

Banzi Manona

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Complaints Coordinator FNB Retail Home Finance, Complaints

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First National Bank. A division of FirstRand Bank Limited. An Authorised Financial Services and Credit Provider (NCRCP20). For more information regarding the full legal disclaimer pertaining to this email, visit our website or download the FNB App.

My name is Alfred Mudzielwana ID No: ***. I have deposited R1500 on the 24/09/2021 in the account *** using EFT but the money does not reflect on the statement. May you please check and transfer the money to my bond repayment my account ***7 *** PLEASE HELP OR REVERSE IT AND DEPOSIT INTO MY HOUSE ACCOUNT SEE ATTACHEMENT BELIOW NOTICE OF PAYMENT HOME MORGADGE.pdf 35kB Re: *** Contact photo To FNB Home Finance on 2022-01-11 20:07 Details Headers Plain text On 2021-11-25 10:54, FNB Home Finance wrote:

Good day Mr. Mudzielwana,

We'd like to thank you for your patience you have shown us regarding your request to trace the funds you have paid and allocate to your homeloan account. Our Finance department has established that an incorrect branch code was used when making the payment, belonging to either FNB Lesotho or FNB Swaziland. They are liaising with these two branches to trance funds in their end and allocate them to your homeloan account and be backdated to the date you made the payment. We will keep you updated on the progress. May you please use the details below to make payments to your homeloan account in future:

Account number: *** Reference number: ***

Regards Innocentia Ndlovu

Good day I have been patient till date I wonder whether my case is still priority or you forget about it as now is the end of 2 months but nothing seems moving

Re: *** - [External Email] Contact photo To Home Finance Resolutions on 2022-01-16 21:56 Details Headers Plain text On 2022-01-13 16:14, Home Finance Resolutions wrote:

Good day Mr. Mudzielwana,

The finance department has provided feedback on the matter.

They have advised that the funds could not be allocated to your homeloan account, therefore they were reversed back to the bank that the payment was made from being ABSA.

May you please contact your bank and confirm if the funds have been received.

Regards

Innocentia Ndlovu

From: *** <***> Sent: Tuesday, January 11, 2022 8:08 PM To: Home Finance Resolutions <***> Subject: Re: *** - [External Email]

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On 2021-11-25 10:54, FNB Home Finance wrote:

Good day Mr. Mudzielwana,

We'd like to thank you for your patience you have shown us regarding your request to trace the funds you have paid and allocate to your homeloan account. Our Finance department has established that an incorrect branch code was used when making the payment, belonging to either FNB Lesotho or FNB Swaziland. They are liaising with these two branches to trance funds in their end and allocate them to your homeloan account and be backdated to the date you made the payment. We will keep you updated on the progress. May you please use the details below to make payments to your homeloan account in future:

Account number: *** Reference number: ***

Regards Innocentia Ndlovu

Good day I have been patient till date I wonder whether my case is still priority or you forget about it as now is the end of 2 months but nothing seems moving

Good day I haven't received any funds in my account please provide me with the date the funds were reversed cause it has not reached my Account till date.